Frequently Asked Questions

Frequently Asked Questions to Pony Express UK:

1. What is a same-day courier service?

A same-day courier service provider like Pony Express UK delivers parcels and packages within the same day they are picked up, ensuring a speedy and reliable delivery of urgent time sensitive parcels, pallets or cargo.

2. How does Pony Express's same-day courier service work?

Simply book a our same day courier, and we'll dispatch a driver pick up your package within 60 minutes of booking.  They'll then deliver it to the destination on the same day with a direct drive delivery.

3. Where do Pony Express offer same-day courier services in the UK?

We provide our services across the entire UK, covering major cities, towns, and even remote areas.  We have a network of couriers in England, Wales and Scotland.

4. What are the size and weight limits for items Pony Express can courier on the same day?

We can handle a wide range of sizes and weights.  Contact us for specific details, but generally, we accommodate anything from small envelopes using motorbikes to full container loads in artic trucks.

5. How can I request a same-day courier pickup by Pony Express?

You can book a pickup online through our website or call our customer service team to schedule a pickup on 0800 288 4052 or chat to us via clicking the link in the bottom right corner.

6. Is tracking available for same-day courier shipments sent by Pony Express UK?

Yes, we provide real-time tracking so you can monitor the progress of your delivery and will keep you updated at all times.

7. What is the cost of using Pony Express for a same-day courier service?

Our pricing depends on factors like distance, size, vehicle size, value of load and urgency.  You can request a quote on our website or by contacting us directly.

8. How can I pay for Pony Express courier services?

We accept various payment methods, including credit/debit cards such as Visa, Mastercard and American Express, bank transfers, and account billing for frequent customers, Stripe and Paypal.

9. Can I send fragile or sensitive items via Pony Express same-day courier service?

Yes, we have experience handling fragile and sensitive items, and we take special care to ensure their safe delivery.

10. What is the delivery time frame for a same-day courier service?

Typically, deliveries are made within a few hours of pickup, depending on the distance and traffic conditions.

11. Does Pony Express offer weekend, out-of-hours and holiday same-day courier services?

Yes, we provide services 365 days a year, 24 hours a day, including weekends and holidays.

12. Are there any items Pony Express UK cannot courier on the same day?

We cannot transport hazardous materials, illegal goods, or items that violate our terms and conditions.  Contact us for more information.

13. Can I change the delivery address after scheduling a pickup?

Yes, you can request an address change, but it may affect the delivery timeframe and cost.

14. What happens if my package is lost or damaged during transit?

We have GIT insurance coverage to compensate for lost or damaged items. Please contact us immediately to initiate a claim.

15. Can I request a specific delivery time for my same-day courier shipment?

Yes, you can specify a preferred delivery time, and we will do our best to accommodate it.

16. Does Pony Express provide proof of delivery for same-day courier shipments?

Yes, we offer proof of delivery for all our deliveries, including a signature and timestamp emailed to you at completion..

17. How does Pony Express ensure the security of my package during transit?

We have stringent security measures in place to safeguard your packages, including secure handling and tracking.

18. Are there any restrictions on the type of packaging I can use?

We recommend using sturdy and appropriate packaging to protect your items during transit.  This may include double wall boxes, bubble wrap and or packing peanuts.

19. What happens if the recipient is not available at the delivery address?

Our driver will attempt to contact the recipient and arrange an alternative delivery time. If unsuccessful, we'll follow your instructions.

20. How can I contact Pony Express UK customer support for further assistance?

You can reach our customer support team via phone, email, or the contact information provided on our website.  Alternatively you can contact us through social media.


Same Day European Courier Service

Urgent deliveries to Europe by road transport, your own dedicated van with direct drive delivery to final destination.

Urgent Courier & Delivery Service - Urgent Delivery

Urgent Courier Service

Need to get your item delivered urgently, like today?

Pony Express Couriers can help, we are the quickest and most reliable nationwide courier for time critical and urgent deliveries nationwide.

With fast collections and same day deliveries.

On Board Courier Service

On Board Courier Service

Use our Elite service for international and overseas deliveries of your time sensitive cargo.

On Board Hand Carry Couriers

Pony Express elite Hand Carry and Onboard Couriers are the world leading transport providers in accompanied hand carry logistics for time critical shipments around the globe, with over 30 years of experience in serving blue chip clients internationally.  With same day deliveries to global destinations and major business hubs such as Paris, Beijing, New York, Hong Kong, London, Dubai, Frankfurt, Singapore, Mumbai, and New Delhi just to mention a few.  The simplest way to send your time critical consignments is just a phone call away and you can get your item in the air quickly with QuickMove™.  Premium delivery as standard.

What we offer in a glance:

  • Instant quotation via our On Board Courier Calculator, the world first.
  • Easy booking.
  • Simple 2 minute instant quote by phone or email.
  • PDF quotation document sent by email detailing the complete job in hand.
  • Collection within 60 minutes from client accepting quotation and making booking.
  • QuickMove™ service to ensure rapid collection and swift delivery.
  • Collecting/delivering on board courier details relayed to client and receiver.
  • Client is constantly updated with the progress of the consignment.
  • Flight details given to client and receiver.

QuickMove with hand carry up to 7kg or cabin hold up to 20kg

What is QuickMove?

"QuickMove" is a on-board hand carry courier service that gets the item moving quickly, with the client having the goods ready to go in a flight ready case. If the item is under 7kg and can fit into a cabin friendly bag or a item that is under 20kg that can fit into a suitcase, and should be ready when the courier arrives to collect.

How to book?

The easiest way to book your  on board hand carry courier is to give our dedicated team a call on

+44 (0)3300 300 013 and we can issue a quote and get the booking underway.

QuickMove™ with extras provided by Pony Sameday Couriers

  • Send your item Business or First Class  This can ensure you can send double the amount as normal in business and triple the amount in first.
  • Extra Security  Send a Pony security agent to accompany your item and the on-board courier from collection to delivery.
  • Deadline Delivery  Your items delivered in time critical speed.
  • Contracts and Tenders  You have worked hard preparing your business contract or tender, send it secure with PonEx on board couriers to worldwide destinations with our hand carry couriers.
  • Items never leave the courier  Your items once collected by the courier will never leave the site of the collecting courier until the destination.
  • Tracked all the way  Your cargo is fully tracked all the way to its final destination.
Don't leave your goods in the hands of a pigeon post courier,